(913) 379-8302
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General Consumer FAQs

If you have received telephone calls or voice mail messages from an Assistentcy representative, you may have a remaining balance with a medical provider with whom you have recently contracted for services.

  • Yes.
  • If you provide a valid personal email and grant us consent to communicate with you through electronic methods, Assistentcy will be happy to direct information to you in this manner.

Assistentcy, LLC. FAQs

  • No.
  • Assistentcy acts as an Extended Business Office (EBO) for the hospitals and physicians it partners with.
  • The patient accounts Assistentcy helps manage are not in default.
  • Assistentcy is accredited with the Better Business Bureau and carries an A+ rating.
  • Assistentcy supports health and medical providers by managing their billing and communication needs with their patients.  Doing so allows these professionals more time to focus on delivering the highest quality of patient care.
  • Similarly, Assistentcy supports patients by helping them understand their balances and by assisting them in their efforts to resolve them.
  • Assistentcy representatives can be helpful in assisting you to establish affordable payment plans for your current medical balance(s).
  • Assistentcy will ensure your payments are quickly and accurately processed and applied to the proper balance(s).
  • Assistentcy can be instrumental in forwarding insurance coverage information to the provider and facilitating the provider’s efforts to submit a claim on your behalf.
  • When acceptable payment plans have been established, Assistentcy can help prevent your balance(s) from reaching a default status or potentially being referred to a collection agency.
  • Assistentcy representatives can put you in touch with the correct provider’s department to determine your eligibility for financial assistance, when applicable.

Patient Accounts FAQs

  • Yes.
  • If you are unable to pay your balance(s) in full, you may contact one of our helpful account representatives at (913) 379-8302 for assistance establishing an approved arrangement.
  • Assistentcy, LLC. also offers simple, convenient, and secure on-line payment options via our Consumer Payment Portal.  Click here to visit the portal and to make payments or create a recurring payment plan.
  • Assistentcy, LLC. also accepts payment via mail at the following address:

    Assistentcy, LLC.
    P.O. Box 15025
    Lenexa, KS 66285
  •  
  • If Assistentcy’s records still show an unpaid balance after you believe your account was paid, please send the proof of payment to info@allckc.com so that we may investigate the matter and correct our records, if necessary. 

Insurance Carrier FAQs

  • If you have active insurance coverage for the date of service in question, please email a copy of the front and back of your insurance card to info@allckc.com.
  • Please include any account numbers for which the insurance coverage applies.
  • If you have multiple insurance carriers, please identify which card is Primary and which is Secondary for proper claim submission.
  • If you have updated or corrected insurance carrier information for the date of service in question, please email a copy of the front and back of your insurance card to info@allckc.com.
  • Please include any account numbers for which the insurance coverage applies.
  • If you have multiple insurance carriers, please identify which card is Primary and which is Secondary for proper claim submission.
  • If you have Secondary or Tertiary insurance coverage for the date of service in question, please email a copy of the front and back of your insurance card to info@allckc.com.
  • Please include any account numbers for which the insurance coverage applies.
  • If you have multiple, additional insurance carriers, please identify which card is Secondary and which is Tertiary for proper claim submission.
  • If Assistentcy’s records still show an unpaid balance after you believe your account was paid by your insurance carrier, please send a copy of the Explanation of Benefits (EOB) to info@allckc.com so that we may investigate the matter with the original medical provider and correct our records, if necessary.
  • Although Assistentcy is not directly involved in coding bills or claim submission to your insurance carrier, you may contact one of our helpful account representatives at (913) 379-8302 and we can put you in touch with the correct provider’s department to determine how best to address the problem.

Any Questions?

or call us:
(913) 379-8302

Contact Us

Business Hours

Monday – Thursday: 8:15am – 5:00pm
Friday: 8:15am – 3:30pm